Our goal is to provide you with a friendly, professional experience. We aim to make your purchasing experience as simple as possible. If you experience difficulties, please call us on (02) 9847 1200.
CREDIT & DEBIT CARD TRANSACTIONS
• All transactions are processed in Australian Dollars (AUD).
• No card surcharge applies.
PAYMENT & GST
• We accept cash and credit/debit card payments.
• Direct deposit is available for approved account holders.
• All prices shown on the PGC website include GST unless otherwise stated.
OPERATING HOURS
• PGC is generally open 7 days a week from 8:00am to 9:00pm.
• Operating hours may vary on public holidays or due to operational requirements. Please check our website for current opening hours.
DRIVING RANGE / MINI GOLF
Refunds and Weather
• Please choose carefully. We do not provide refunds for Driving Range or Mini Golf purchases due to rain, weather conditions or a change of mind.
• Customers must follow staff directions and all displayed safety rules while using PGC facilities.
GOLF LESSONS
Cancellation, Illness & Emergency Policy
• A minimum of 24 hours’ notice is required to cancel or reschedule a golf lesson.
• With more than 24 hours’ notice, the lesson may be rescheduled.
• A lesson cancelled within 24 hours of the scheduled start time will be charged in full because the PGA Professional’s time has been reserved and the appointment cannot usually be rebooked at short notice.
• As a goodwill gesture, where a late cancellation is due to illness or an emergency, the cancelled lesson may be rescheduled once only to a later date.
• A lesson that has been rescheduled under this goodwill provision cannot be rescheduled again.
• No refunds are provided for late cancellations.
• Failure to attend a lesson without notice will be treated as a late cancellation.
• If PGC needs to cancel a lesson due to weather or circumstances beyond our control, the lesson will be rescheduled.
GOLF CLINICS & SCHOOL HOLIDAY CAMPS
• Clinics and Camps require minimum participant numbers to proceed.
• If PGC cancels a Clinic or Camp, customers will be offered a credit or refund.
• Once a Clinic or Camp has been booked and paid for, customers are responsible for attending the advertised dates.
• No refunds or credits apply for missed Clinic or Camp sessions.
• Any make-up session is at the discretion of the teaching PGA Professional and Pittwater Golf Centre.
SELECTION OF GOLF LESSONS / CLINICS
• If you are unsure which Clinic or PGA Professional best suits your needs, please contact us on (02) 9847 1200 or visit the Academy section of the PGC website.
GOLF LESSON PACKAGES
• All Golf Lesson Packages expire 12 months from the date of purchase.
• Lesson Packages may be used with different PGC PGA Professionals; however, differences in lesson pricing may apply.
• Requests for an extension may be considered on a case-by-case basis in exceptional circumstances, including medical circumstances. Supporting information may be requested.
• Any extension is at PGC’s discretion.
RANGE BALL PACKAGES
• All Range Ball Packages expire 12 months from the date of purchase.
• Package pricing is based on the balls being used within the 12-month validity period.
• Requests for an extension may be considered on a case-by-case basis in exceptional circumstances. Any extension is at PGC’s discretion.
PRO SHOP PURCHASES
• Please retain your proof of purchase.
• For change-of-mind purchases, PGC may offer an exchange for unused Pro Shop items returned in their original condition with proof of purchase.
• Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies available under the Australian Consumer Law.
PGC GIFT VOUCHERS
• PGC Gift Vouchers have a 3-year expiry date.
• Gift Vouchers can be used towards purchases at Pittwater Golf Centre, subject to the terms applying to the relevant product or service.
• If a Gift Voucher is lost, PGC may ask for information to verify the original purchase, such as the purchaser’s name, purchase date, value, proof of purchase and/or payment details.
MINI GOLF PARTIES / GOLF PARTIES
Refunds, Cancellations & Changes
• Party deposits are non-refundable for change of mind.
• In the event of heavy rain, PGC will contact you on the morning of the party to discuss whether to proceed, reschedule or cancel.
• If a party is cancelled due to heavy rain under this policy, PGC will provide a $100 PGC voucher valid for 12 months.
• We encourage parties to proceed in light rain where practical. A covered area is available for food, and guests should dress appropriately for the weather.
• If illness prevents the party from proceeding, a current medical certificate may be required. PGC may reschedule the party to another available date.
• At least three (3) weeks’ notice is required to request a change of party date due to a change of mind. Any new date is subject to availability.
Party Catering Policy
• PGC offers fully catered parties on weekends. Outside food and drinks are not permitted for fully catered parties, other than a birthday cake and lolly bags.
• Self-catered party options, when offered, are subject to the conditions advised at the time of booking.
• Self-catered parties are not available during school holiday periods due to the level of activity at the Centre.
• Parents and guardians remain responsible for supervising children at all times.
PGC MEMBER LOYALTY CARD
• To become a PGC Member, we may request your name, mobile number, email address and date of birth.
• Personal information will be handled in accordance with PGC’s applicable privacy practices.
• Proof of eligibility is required when using a concession entitlement.
• The PGC Member Loyalty Card may only be used by the registered cardholder.
• Members may receive information about special offers from time to time.
• Member offers and benefits are subject to change.
PLAYER CODE OF CONDUCT
• Customers must follow reasonable staff directions and all safety rules at all times.
• Aggressive, abusive, threatening or inappropriate behaviour towards staff or other customers will not be tolerated.
• Customers should refer to the PGC Code of Conduct and Safety Rules for additional requirements.
NO SMOKING / VAPING POLICY
• Smoking and vaping are not permitted at Pittwater Golf Centre.
CONFLICT RESOLUTION
• If you believe you have been treated unfairly or would like to raise a concern, please contact PGC Management.
• For confidential enquiries, please email: manager@pittwatergolfcentre.com.au
GENERAL
• PGC may update these Terms & Conditions from time to time. The terms applying to a purchase or booking are those in effect at the relevant time.
• Where a specific booking, promotion, package or service has additional written conditions, those conditions should be read together with these Terms & Conditions.
